Quality & Security
Quality And Security In Personal Assistance
Clear responsibility, reliable communication and support you can understand in practice.
Choosing a personal-assistance provider means placing significant trust in both the people providing support and the organisation behind them.
At Apricot, quality is built through clear responsibilities, relevant competence, thoughtful planning and transparent communication. We explain what you can expect from us, who is responsible when questions arise and where public authorities, healthcare services or other parties have their own role.
Apricot’s quality orientation is supported by 68 years of combined relevant leadership experience across regulated healthcare, care services, personal assistance and quality management.
Customers with an active assistance arrangement have a dedicated route for urgent assistance-related matters that cannot wait until ordinary administration hours.
You should know who is responsible for questions about your assistance and how to reach the appropriate contact when something needs attention.
Apricot Assistans is authorised by the Swedish Health and Social Care Inspectorate (IVO) to provide personal assistance.
Relevant experience behind the organisation
Urgent contact route for active assistance arrangements
Clear responsible contact
IVO authorised
Clarity Before Grand Promises
What you should be able to expect from Apricot
What Quality Should Look Like In Everyday Life
Good quality should not exist only in policies and documents. It should be noticeable in everyday communication, responsibility and follow-up.
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You know who is responsible
Responsibilities and contact routes are clear, including when another organisation or public authority has a different role.
You know who to contact
Questions, feedback and practical concerns should have a clear route instead of leaving you unsure where to turn.
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Your privacy is respected
Personal and sensitive information is handled only when needed and through appropriate channels.
Changes and feedback are followed up
When circumstances, needs or feedback change, the situation should be reviewed and the next steps made clear.
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When Something Cannot Wait
A dedicated urgent contact route for active assistance arrangements
Customers with an active assistance arrangement have access to a dedicated contact route for urgent assistance-related situations that cannot wait until ordinary administration hours.
This route is not intended for general enquiries or routine administration, and it does not replace 112, 1177 or other public emergency and healthcare services.
Explore How Apricot Works with Quality And Privacy
Quality & Continuity
Learn how Apricot works with systematic quality, competence, matching, continuity and follow-up.
Privacy & Respect
Learn how personal information, sensitive matters and privacy in everyday assistance are handled with care.
Frequently Asked Questions
Questions Worth Asking Before Choosing a Provider
Before choosing or changing a personal-assistance provider, it can help to understand how responsibility, continuity, urgent contact, privacy and follow-up are handled.
Who is responsible when I have a question or concern?
How are changes in staffing communicated?
How does the provider work with continuity and matching?
What happens if something urgent occurs outside administration hours?
How is sensitive information handled?